Refund & Cancellation Policy

This Refund & Cancellation Policy explains how Saas Duniya handles subscription cancellations, refund requests, billing corrections, and related concerns for digital services.

By purchasing any paid plan or service from Saas Duniya, you agree to this policy along with our Terms of Service and any plan-specific terms shown at checkout.

We aim to process all requests fairly and consistently while balancing customer experience, service usage, and payment compliance obligations.

Saas Duniya offers recurring subscription plans, which may be billed monthly or yearly, depending on your selected package.

All subscription charges are billed in advance for the selected billing cycle unless expressly stated otherwise in your order summary.

• Plan access begins after successful payment confirmation.
• Included features vary by plan tier and any written custom agreement.
• Add-ons, upgrades, and custom services may follow separate commercial terms.

Where offered, free trials are intended to help you evaluate the platform before committing to a paid subscription.

If a payment method is collected during trial activation, charges may apply automatically at the end of the trial period unless you cancel before the trial expires.

Free trial periods, eligibility, and associated limits may change from time to time and may not be available for all users or geographies.

As a provisional internal policy statement, refund requests may be considered when submitted within 7 days from the original charge date, subject to verification.

Eligibility is not automatic. We review each request based on plan type, consumption level, account status, service delivery logs, and payment verification.

• Requests should include invoice details and the reason for refund.
• Significant use of paid features during the period may reduce or remove eligibility.
• Prior refunds or repeated short-cycle purchases may require additional review.

Certain purchases are generally non-refundable due to immediate value delivery, dedicated resource allocation, or third-party pass-through costs.

• One-time setup or onboarding fees already consumed.
• Domain purchases, SMS, telephony, or external integrations billed by third parties.
• Professional services delivered under a signed scope, including implementation milestones completed.
• Taxes, gateway fees, or statutory deductions where non-recoverable.

Any exceptions to the above are at Saas Duniya’s sole discretion and depend on documented circumstances.

Monthly subscriptions can be cancelled at any time before the next billing date to avoid future charges.

Cancellation generally stops auto-renewal for upcoming cycles, while access may continue until the end of the current paid period unless otherwise stated.

Partial or prorated refunds for unused days in a monthly cycle are not guaranteed and may be granted only where legally required or explicitly approved after review.

Yearly subscriptions may be cancelled to prevent renewal at the end of the annual term.

Because annual plans are discounted and reserved for long-term usage, mid-term cancellation does not automatically create a right to a prorated refund.

In limited cases, a partial adjustment may be considered after deducting already consumed value, applicable discounts, and operational fees.

Subscription plans renew automatically unless you cancel renewal before the next billing event.

By keeping an active paid subscription, you authorize recurring charges through your selected payment method in accordance with your plan.

• Renewal reminders may be provided as a courtesy, but failure to receive a reminder does not invalidate a due renewal.
• Pricing changes, if any, are communicated prospectively and do not typically retroactively alter completed billing periods.

If you are charged more than once for the same invoice due to a technical issue, please contact us immediately with transaction references.

Verified duplicate payments are generally eligible for correction or reversal after internal and gateway-level reconciliation.

We may request screenshots, bank references, and invoice IDs to ensure accurate matching before action is taken.

In some cases, a payment attempt may appear deducted at your bank but not confirmed in our system due to pending, failed, or reversed gateway statuses.

Such amounts are usually auto-reversed by your banking partner within their standard timeline. Saas Duniya does not control bank settlement windows.

If a pending debit remains unresolved beyond your bank’s expected period, share your transaction details with support for escalation guidance.

Once a refund is approved, Saas Duniya aims to initiate the refund within 7 business days from approval confirmation.

Final credit timelines depend on your bank, card network, wallet provider, or payment gateway and may vary by payment method.

• You will be notified when a refund is initiated.
• Processing updates are shared through registered email wherever available.
• Administrative, gateway, or compliance deductions may apply where legally permitted.

Charges billed directly by third-party providers or external tools integrated with your account are governed by their own commercial terms.

Saas Duniya cannot issue refunds for fees that are collected or retained by independent partners, marketplaces, telecom providers, or app stores.

You are encouraged to review all third-party billing obligations before enabling external paid services.

White label setups, custom builds, dedicated implementation work, and enterprise configurations involve resource commitments that are planned in advance.

Payments made for such services are generally non-refundable once project execution, development, integration, or delivery milestones begin.

Where contracts include milestone-based billing, cancellation outcomes are handled according to signed statements of work and documented acceptance checkpoints.

If an account is suspended or terminated for breach of terms, misuse, fraud, prohibited activity, or legal non-compliance, refund eligibility may be restricted or denied.

Decisions are based on audit logs, policy obligations, and applicable law, and may include temporary account restrictions pending review.

Any approved refund in such situations, if applicable, will be considered only after final compliance checks are completed.

If you experience platform-level service issues, we encourage you to contact support promptly so our team can diagnose and resolve the problem.

Depending on findings, remedies may include technical fixes, service credits, adjusted access windows, or other commercially reasonable support options.

Refund decisions for service-related concerns are evaluated case-by-case and are not automatically guaranteed.

You can request cancellation directly from your account billing settings or by emailing our support team from your registered email address.

1. Log in to your Saas Duniya account.
2. Open your billing or subscription panel.
3. Select the active plan and submit cancellation.
4. Save the cancellation confirmation for your records.

If account access is unavailable, please contact support@saasduniya.com with your account and invoice details for assisted cancellation.

To request a refund, please send a written request to support@saasduniya.com with complete transaction and account information.

• Registered email address and account ID.
• Invoice number, payment date, and transaction reference.
• Reason for request and relevant evidence (if applicable).
• Confirmation of whether cancellation has already been submitted.

Incomplete requests may require additional follow-up and may increase review timelines.

Refund requests are reviewed by our billing and support teams based on account history, usage activity, service category, and payment integrity checks.

We may ask for clarifications or supporting documents before finalizing a decision. Review outcomes are communicated through your registered contact channel.

Approval, partial approval, or rejection may occur depending on the facts and applicable contractual or statutory obligations.

Before initiating a chargeback or payment dispute with your bank, please contact Saas Duniya support so we can attempt to resolve the matter directly.

Where a formal chargeback is initiated, associated account access may be temporarily limited while the dispute remains under review.

Any reinstatement or refund treatment after a chargeback will depend on dispute outcomes, gateway findings, and policy compliance.

Saas Duniya may update this policy periodically to reflect business practices, legal requirements, platform changes, or billing model updates.

Revised versions become effective from the published “Last Updated” date unless a different effective date is stated.

Continued use of paid services after policy updates indicates acceptance of the revised terms.

For cancellation assistance, billing questions, or refund requests, please contact Saas Duniya using the details below: